Okay, so here’s the second thing that’s been keeping me from blogging for a long time. I know I said HackFWD was the most interesting client project I’ve ever worked on, but OpenIDEO is hands down the coolest thing I’ve worked o...
Okay so here’s the second thing that’s been keeping me from blogging for a long time. I know I said HackFWD was the most interesting client project I’ve ever worked on, but this is hands down the coolest thing I’ve worked on in my p...
There’s two reasons I haven’t written for a while, and I’ll dedicate an article to each one. First up: HackFWD. This is easily the most interesting client project I’ve ever worked on. Entrepreneur Lars Hinrichs, founder of Xing ca...
An age old debate in design is that of whether the form we create as humans is natural or not and therefore somehow a better fit for purpose. Yet so much of what we create as designers is a new construct - think of a basic flint knife for example that one ...
Apple have an incredible track record for creating more and more demand for its latest gadget. Just look at the iPad, not only did it create such hype and buz around it before its January keynote, it's since created an entirely new phenomenon of users...
I thought I'd share some emerging strategies that we've been seeing across the work we've been doing lately, that all seem to cross the boundary of behaviour change and organisational change. I'd love to hear any thoughts or if you have your own pet 'heuri...
Zappos
Zappos is a pretty interesting firm, not just because of its outstanding service which offers free postage and free return of any item within 365 days on any of its online shoe or handbag purchases, but also because of its culture. Zappos employm...
Since their start in 1980, Wholefoods Market has grown from a 19-team start-up to over 50,000 team members across 270 stores. They continue to work hard to maintain their well-respected company values on which they were founded, ...
It's long been known that innovation tends to work better in flatter structures, where permission to break the rules comes from above, and without it, people struggle to go beyond the everyday. But let's be clear: is there a kind of innovation that can ben...
Welcome to Firm Follows Form, a site dedicated to exploring the field of organisation design. On this site you'll find inspiration, a collection of articles about inspiring ways that people organise and innovate the way they run their firms, and also a blog of general emerging themes. Read more about Firm Follows Form.